WARRANTY
Warranty
Complete Peace of Mind for You and Your Family
The 3 pillars of the iCandy brand revolve around Innovation, Design and Quality. The confidence we have in our own products has now allowed us to offer a 5 YEAR warranty across our entire range of pushchairs and a 10 YEAR warranty on our MiChair.
All Pushchairs - 5 Year Warranty
Each iCandy pushchair is conceived, crafted, engineered and tested far above and beyond the necessary standards to ensure that it provides an experience unmatched by any other product, and now we have introduced the 5 year warranty to back this up starting with products purchased from the 1st of January 2019.
This warranty is designed to give parents complete peace of mind, and more time to focus on those special moments with family. The warranty is also transferable with proof of purchase, allowing consumers with a pre-loved iCandy to benefit in the future as well.
You don’t need to do anything to activate your 5 year warranty - just keep hold of your proof of purchase.
MiChair - 10 Year Warranty
The iCandy MiChair will now be offered with a staggering 10 year warranty - a testament to the design and engineering excellence that have become synonymous with our first high chair.
You don’t need to do anything to activate your 10 year warranty - just keep hold of your proof of purchase.
iCandy 5 Year Warranty - Terms and Exclusions
What’s covered?
iCandy warrants a new pushchair to be free from defects in material or workmanship – we’ve set out the terms and conditions for this below. An authorised iCandy dealer or repair centre will make any repairs, using new parts, to put right any problem covered by this warranty free of charge. Whilst the contract to carry out the repairs will be with the dealer or repair centre, we will pay the costs of the repairs. Any parts replaced during a warranty repair are covered for the remainder of the warranty period only.
The warranty period - The iCandy pushchair warranty is valid from the date of purchase. To make a claim under warranty you must be able to provide the original proof of purchase.
What’s covered by the warranty? - iCandy will cover the hard-good components of a new iCandy pushchair for 60 months from the original date of purchase from an authorised iCandy dealer. This includes any additional seat units or carrycots if being used in double/twin mode. Exceptions to this are: The tyres – these are covered for 36 months for manufacturing faults only / Any fabrics or soft goods including handle grips and bumper bar covers - these are covered for 24 months for manufacturing faults only / Any accessories such as Cup holders, Adapters, clamps, parasols, footmuffs, seat liners, bags, flavour packs, duo pods, travel bags and companion packs – These are covered for 12 months for manufacturing faults only
Limited liability - Under this warranty, iCandy are only liable for the repair or replacement of original parts by an authorised iCandy dealer or repair centre that are defective in material or workmanship. iCandy are not liable for any costs that may incur getting to a dealer or repair centre or the cost of supplying a loan pushchair during any warranty repairs.
Please note: The warranty is only valid in the country of purchase.
What’s not covered?
Damage due to factors beyond the manufacturer’s control. Examples of this could include: Misuse of the pushchair such as running, mounting/dismounting kerbs incorrectly, overloading etc. You’ll find proper usage described in the instruction manual. / Events such as airline damage, damage in car collision, theft, etc / Pushchairs categorised as a ‘total loss’ or ‘insurance write off’ / Alterations, modifications or tampering / Damage or surface corrosion from environmental conditions such as acid rain, salt, road hazards, hail, wind, storms and lightning. / Cosmetic conditions or surface damage including scratches, chips, stains etc
Damage due to a lack of maintenance, such as: If the product is submitted for repair through a dealer or repair centre that is not approved or authorised by iCandy. / If your chassis becomes faulty after or during use with a buggy board or any other accessory that has not been approved by iCandy. / The use of inferior quality parts not approved by iCandy. / Normal deterioration such as tyre wear. / Normal wear, tear or deterioration such as discolouration, fading, rust erosion or deformation. / Surface damage such as scratches, scuffs, dents or chips. / Gradual wearing of mechanical components in proportion to age and usage of the product.
Customer responsibilities - Customers must use and maintain their iCandy pushchair properly and should regularly carry out the following basic maintenance practices and checks: Inspections for any loose components (and maintenance if required) / Cleaning and lubrication of any moving parts or components / Checking of parking devices (brakes) / Checking of 5-point harness
After use in certain adverse conditions, extra special care should be taken to protect your iCandy pushchair. This includes: Cleaning excess mud or debris from brakes or wheels / Ensuring that the product is fully dried and aired / Cleaning and removal of any gritting salt or sea water residue
If there are any concerns that arise from the routine maintenance then you should contact an authorised iCandy dealer, repair centre or iCandy customer services immediately for advice.
Warranty repairs
You should take your iCandy pushchair, along with your warranty information and original proof of purchase, to the iCandy dealer from which it was purchased. If this is not possible then you can contact iCandy directly or contact another authorised dealer or repair centre who should be able to help you. Whilst the repairs may be carried out by the dealer or repair centre iCandy will cover the costs of the carriage, parts and labour.
Please note: The warranty is only valid in the country of purchase.
Spare parts warranty
iCandy warrant that Genuine iCandy spare parts will be free of defects in material or workmanship – we’ve set out exclusions to this below. This warranty covers the parts replaced or sold by an authorised iCandy dealer or repair centre.
Warranty period - Parts supplied or replaced by an authorised iCandy dealer or repair centre will be covered under warranty for the remainder of the original warranty period only. Parts supplied or replaced by an authorised iCandy dealer or repair centre outside of the warranty policy will be covered for 24 months from the date they were purchased.
What’s not covered? - Damage due to factors beyond the manufacturer’s control Examples of this could include: Misuse of the pushchair such as running, mounting/dismounting kerbs incorrectly, overloading etc. You’ll find proper usage described in the instruction manual. / Events such as airline damage, damage in car collision, theft, etc / Alterations, modifications or tampering of any parts / Parts without proof of purchase or replacement date. / Damage or surface corrosion from the environment such as acid rain, salt, road hazards, hail, wind, storm, lightning, floods and other acts of God / Cosmetic conditions or surface damage including scratches, chips, stains etc that occur during use.
Damage due to a lack of maintenance, such as: If the part is fitted incorrectly If the part becomes faulty after or during use with a buggy board or any other accessory that has not been approved by iCandy. / The part has not been approved for use by iCandy. / Normal deterioration such as tyre wear. / Normal wear, tear or deterioration such as discolouration, fading, rust erosion or deformation. / Surface damage such as scratches, scuffs, dents or chips. / Gradual wearing of mechanical components in proportion to age and usage of the product.
Limited liability - Under the spare parts warranty, iCandy are only liable for the repair or replacement of original parts by an authorised iCandy dealer or repair centre that are defective in material or workmanship. iCandy are not liable for any costs that may incur getting to a dealer or repair centre or the cost of supplying a loan pushchair during any warranty repairs.